Confidentiality and Privacy
Tidy Happy People offers complete confidentiality and discretion, and will never divulge information to any third parties without your consent.
By entering into contract with Tidy Happy People you agree that your personal details will be held securely, to be used only in connection with the services carried out by Tidy Happy People.
Tidy Happy People adheres to all data protection and privacy guidance under the GDPR (General Data Protection Regulations). I have undergone enhanced DBS checks.
Confidentiality and Safeguarding
All information and conversations are kept completely confidential. The only circumstances in which your information may be shared is:
In House Services
Tidy Happy People offers a Professional Decluttering and Organising service. This usually refers to working alongside (you) the client to offer support. All work is directed by (you) the client as are any decisions about what to dispose of or donate.
Tidy Happy People are unable to take away rubbish/refuse or recycling, however items that can be reused or repurposed to a charity shop or other suitable place can be taken off your hands.
Anything given for donation is non-returnable under any circumstance.
Tidy Happy People may make suggestions on additional products and services by third parties. Although we always do our best to ensure we recommend high quality products and services we are unable to accept any responsibility or liability should the products or services cause you direct or consequential loss or damage.
Purchasing organising aids and items
Tidy Happy People will advise on the best solution for organising and putting systems in place. The items used may come at an extra cost to you (the client). Tidy Happy People will always gain permission from you (the client) to purchase and use these items before implementing anything.
Working Hours
Tidy Happy People always advises a consultation prior to booking a tidying session. During the consultation we will work with you to determine how many sessions you may require. However, It is not always possible to give an accurate estimate and jobs may require more sessions/hours than initially anticipated depending on a variety of factors as each job and client is unique.
The number of sessions is dependent on the following factors:
Typically one session will range from three to five hours, but will not exceed five hours unless Additional Hours are purchased. This amount of time is generally enough to see significant progress in any one category and very few comprehensive organising projects can be completed in less than three hours.
Should the time of the session go over five hours, you will be charged £50 per hour for the hours worked. Tidy Happy People will always inform you when the booked time is up and obtain your permission to continue if you wish to do so. Additional Hours can only be purchased in conjunction with a Tidying Session.
Tidy Happy People will always work at your pace, tidying can be both physically and emotionally demanding. Breaks can be taken as you wish, however please be aware that breaks will count towards the duration of the booked session. Should the session duration take place during breakfast, lunchtime or dinner we may need to take a break (no more than half an hour) and you will not be charged for this time.
Insurance
Tidy Happy People provides an in-home service and whilst every care will be taken with your possessions whilst in your home, Tidy Happy People cannot be held liable for any direct or consequential loss or damage. It is your responsibility to ensure you have adequate and appropriate insurance for your possessions.
Tidy Happy People holds Public Liability and Professional Indemnity Insurance.
Personal Safety
Prior to our appointment, you (the client) agree to disclose any information relating to the working environment that might put us at risk of harm or damage to health.
We should be informed if there are any sharp or dangerous/hazardous objects, including medical needles, blades of any kind, broken or sharp objects (such as glass or mirrors) or dangerous animals.
Please note that any risks associated with decluttering activities are your (the client’s) responsibility. Please assess the safety of any equipment, such as step ladders, before using.
Should evidence of infestation be found, the session will cease until professional pest control services have been instructed. Payment will be required for the full session time.
An associate will always know the whereabouts and timings of each session. This information will not be shared with anyone else unless for the purpose of our safety.
Charges and Payment Terms
Bank transfer is the preferred payment method, although cash will be accepted.
Payment should be made in advance of your session or at the end of each session. If payment is by bank transfer this should be completed on the same day.
Travel costs
Tidy Happy People will travel free of charge to destinations up to a 20 mile radius from the starting postcode. For trips over 20 miles in both directions, expenses of 45p per mile for the additional distance will be charged.
Any parking fees/ train fares incurred in providing the Services will be invoiced to the client.
Cancellation and Alteration of Hours
You have the right to cancel a session. However, if this is within less than 48 hours of the appointment, you (the client) will be charged 50% of the full session price. Cancellation on the day of the booked appointment will incur the full fee.
Cancellations made less than 24 hours before the session is due to start, and on the same calendar day as the booked session, will not be refunded.
Cancellations of rescheduled sessions are not eligible for refund.
Remote Services
Nature of the service
I (Tidy Happy People), offer remote/ virtual support via video call. This generally refers to working with (you) the client to offer support with any tasks related to decluttering and organising, productivity, time management and planning and prioritising. All work is directed by (you) the client as are any decisions about what to dispose of or donate.
Risk and Safety
Please note that any risks associated with decluttering activities are your (the client’s) responsibility. Please assess the safety of any equipment, such as step ladders, before using.
I will require your address to ensure that I am able to arrange emergency help for you if it were needed.
Q: What services do you offer?
A: I offer:
All services are guided by KonMari® principles — we focus on what sparks joy, practical organisation, and lasting change.
Q: Do I need to buy storage before a session?
A: No. Storage comes after decluttering. Often, everyday items like baskets, shoeboxes, or containers are all you need. I can provide guidance for additional storage if desired.
Q: Can you help with downsizing or moving?
A: Yes! Downsizing support helps you declutter, organise, and transition with care, always guided by KonMari® principles.
Q: Can you stage my home for selling?
A: Absolutely. Home staging uses KonMari® principles to declutter, highlight your space, and create calm, inviting rooms that appeal to buyers or make your home feel refreshed.
Booking & Sessions
Q: How long is a session?
A: In-home KonMari® and tidy sessions last up to 5 hours. SOS sessions are 2–3 hours. Virtual sessions vary depending on your needs.
Q: Can I purchase additional hours?
A: Yes. Additional hours are available at £50 per hour and can only be booked in conjunction with an existing session.
Q: How do I book a session?
A: You can book via DM, email, or the website. I offer a free 30-minute consultation to discuss your goals and which service suits you best.
Q: Do I need to prepare anything before a session?
A: No. It helps to think about your goals and ideal lifestyle, but you don’t need to tidy or purchase anything beforehand.
Maintaining Your Space
Q: Will I be able to maintain the tidying after the session?
A: Yes! The KonMari® Method focuses on creating practical, sustainable systems. I provide guidance, folding and storage techniques, and optional follow-up support to help you maintain your joyful, organised home.
Q: Can children’s belongings be included?
A: Yes. Children’s clothes, toys, artwork, and schoolwork can all be included. I provide gentle guidance to respect memories and ownership while teaching decision-making skills.
Tidying Other People’s Belongings
Q: Can you tidy items that belong to other people in my home?
A: In the KonMari® Method, it is important to tidy your own belongings first. Marie Kondo advises that tidying should focus on what sparks joy for the person who owns the items.
For shared spaces or family homes:
I always ask for permission before touching someone else’s belongings.
I guide household members to make their own decisions about what sparks joy.
In the case of shared items (e.g., toys, common supplies), I help create systems so everyone can maintain their space respectfully.
This approach ensures tidying is respectful, collaborative, and empowering, while helping the whole home feel calmer and more organised.
Practical & Philosophy Questions
Q: What if I feel guilty discarding items or gifts?
A: We practise discarding with gratitude — thanking items for the joy or purpose they’ve given you. This helps release items respectfully and reduces guilt.
Q: Is this just about tidying?
A: Tidying is the starting point. It is also life-changing, helping you create calm, clear spaces, establish habits for the future, and set up your home to support your life and priorities.
Q: Will it feel overwhelming?
A: Not with my guidance. Sessions are tailored to your pace, energy, and lifestyle. The approach is gentle, structured, and supportive — never rushed.