In House Services
Tidy Happy People offers a Professional Decluttering and Organising service. This usually refers to working alongside (you) the client to offer support. All work is directed by (you) the client as are any decisions about what to dispose of or donate. Tidy Happy People can advise on selling items on Facebook marketplace. Anything given for donation is non-returnable under any circumstance.
Handling Goods
Tidy Happy People will always endeavour to handle your property with care, but will not accept liability for any loss or damage, however caused, during the course of providing the service. We rely on you (the client) to ensure that you have suitable and appropriate insurance for any potential damage, however caused.
Large items will need to be removed with additional help from other parties.
Personal Safety
Prior to our appointment, you (the client) agree to disclose any information relating to the working environment that might put us at risk of harm or damage to health.
We should be informed if there are any sharp or dangerous/hazardous objects, including medical needles, blades of any kind, broken or sharp objects (such as glass or mirrors) or dangerous animals.
Please note that any risks associated with decluttering activities are your (the client’s) responsibility. Please assess the safety of any equipment, such as step ladders, before using.
Should evidence of infestation be found, the session will cease until professional pest control services have been instructed. Payment will be required for the full session time.
An associate will always know the whereabouts and timings of each session. This information will not be shared with anyone else unless for the purpose of our safety.
Other Suppliers and Services
On occasion, other services or service providers may be recommended to you. Tidy Happy People will not accept any responsibility for their performance nor liability for any fees payable for their services or for any loss or damage that they may cause. Any contractual arrangements must be made directly between you and the supplier.
Purchasing organising aids and items
Tidy Happy People will advise on the best solution for organising and putting systems in place. The items used may come at an extra cost to you (the client). Tidy Happy People will always gain permission from you (the client) to purchase and use these items before implementing anything.
Confidentiality and Safeguarding
All information and conversations are kept completely confidential. The only circumstances in which your information may be shared is:
Tidy Happy People adheres to all data protection and privacy guidance under the GDPR (General Data Protection Regulations).
I have undergone enhanced DBS checks.
Charges and Payment Terms
Bank transfer is the preferred payment method, although cash will be accepted.
Payment should be made at the end of each session. If payment is by bank transfer this should be completed on the same day.
Breaks/rest times are included within the session time.
Tidy Happy People are unable to take away rubbish/refuse or recycling, however items that can be reused or repurposed to a charity shop or other suitable place can be taken off your hands.
Tidy Happy People will travel free of charge to destinations up to a 20 mile radius from the starting postcode. For trips over 20 miles in both directions, expenses of 45p per mile for the additional distance will be charged.
Any parking fees/ train fares incurred in providing the Services will be invoiced to the client.
The session length will be agreed at the time of booking, however, if you (the client) requests an extension of the session time, the additional hours will be charged at the hourly rate (to the next nearest half an hour).
Cancellation and Alteration of Hours
You have the right to cancel a session. However, if this is within less than 48 hours of the appointment, you (the client) will be charged 50% of the full session price. Cancellation on the day of the booked appointment will incur the full fee. For the avoidance of doubt, Saturday and Sunday do not count as working days.
Covid-19 Additional Conditions
Before commencing work, you (the client) and I (Professional Organiser) agree the following points, for the purpose of reducing risk as far as practicably possible, through following government recommendations and taking preventative measures:
No current symptoms of Covid-19
I will offer to wear a face covering
Keeping the house well ventilated with open windows if possible.
Following work being carried out, if either party subsequently tests positive for Covid-19 neither party will be held liable.
Remote Services
Nature of the service
I (Tidy Happy People), offer remote/ virtual support via video call. This generally refers to working with (you) the client to offer support with any tasks related to decluttering and organising, productivity, time management and planning and prioritising. All work is directed by (you) the client as are any decisions about what to dispose of or donate.
Risk and Safety
Please note that any risks associated with decluttering activities are your (the client’s) responsibility. Please assess the safety of any equipment, such as step ladders, before using.
I will require your address to ensure that I am able to arrange emergency help for you if it were needed.
Charges and Payment Terms
Payment is required either in advance of, or immediately after the session – Payment is preferably by online transfer.
Breaks/ rest times are included within the time of the session.
Cancellations
If you, (the client) cancel the remote session within less than 48 hours notice of the appointment you will be charged 50% of the full session price. Cancellations on the day of the appointment will incur the full cost. If I (Tidy Happy People) need to cancel the session for any reason there will be no cost to you, and we will seek to rearrange the session as soon as possible.
For the avoidance of doubt, Saturday and Sunday are not classed as working days.
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